Privacy Policy & Terms of Use

2.1 Information We Collect

We collect the following types of information:

• Personal Information: When you sign up for KPI Arena, we collect information such as your name, email address, company name, and contact details.
• Usage Data: We collect information about how you interact with our Services, including the features you use, pages you visit, and actions you take.
• Performance Metrics: To provide our services, we collect and process the key performance indicators you choose to track and analyze.
• Device Information: We collect information about the devices you use to access our Services, including hardware models, operating systems, and browsers.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences.

2.2 How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services
• To create and manage your account
• To process and track your key performance indicators
• To develop new features and functionality
• To communicate with you about our Services, including updates and new features
• To respond to your comments, questions, and requests
• To monitor and analyze trends, usage, and activities in connection with our Services
• To detect, prevent, and address technical issues, security breaches, and fraudulent activity
• To comply with legal obligations

2.3 Data Sharing and Disclosure

We may share your information in the following circumstances:

• Within Your Organization: If you are using KPI Arena as part of a team or organization, your performance metrics and related data may be shared with authorized members of your organization.
• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to perform work or services on our behalf.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

2.4 Data Security

We implement appropriate technical and organizational measures to protect the security, confidentiality, and integrity of the data we collect. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems. If you have any concerns about the security of your information, please contact us immediately.

2.5 Data Retention

We retain your information for as long as necessary to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you request the deletion of your account, we will delete or anonymize your personal information, unless we need to retain certain information for legitimate business or legal purposes.

2.6 Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information
• The right to request the deletion of your personal information
• The right to restrict or object to the processing of your personal information
• The right to data portability
• The right to withdraw consent, where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact Information section.

3.1 Account Registration

To use certain features of our Services, you may need to create an account. When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.2 Acceptable Use

When using our Services, you agree to:

• Comply with all applicable laws and regulations
• Respect the rights of others, including their intellectual property rights
• Use the Services only for their intended purposes
• Not attempt to gain unauthorized access to our Services or systems
• Not use our Services to distribute malware, engage in phishing, or conduct other harmful activities
• Not interfere with or disrupt the operation of our Services
• Not collect or store personal information about other users without their consent

3.3 Service Modifications and Availability

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of our Services. We do not guarantee that our Services will be available at all times or that access will be uninterrupted or error-free.

3.4 Payment Terms

If you choose to subscribe to our paid services, you agree to pay all fees and charges associated with your subscription. All payments are non-refundable unless otherwise specified. We may change our fees at any time, but will provide notice of any fee changes before they take effect.

3.5 Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms of Use. Upon termination, your right to use the Services will cease immediately.

4.1 KPI Arena Ownership

KPI Arena, including its name, logo, trademarks, service marks, domain names, software, designs, text, graphics, and other content, are owned by us or our licensors and are protected by copyright, trademark, patent, and other intellectual property and proprietary rights laws.

4.2 License to Use

Subject to your compliance with these Terms of Use, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for your personal or internal business purposes. You may not:

• Use our Services for any commercial purpose other than as expressly permitted by these Terms of Use
• Copy, modify, distribute, sell, or lease any part of our Services or content
• Reverse engineer, decompile, or attempt to extract the source code of our software
• Remove any copyright, trademark, or other proprietary notices from our Services or content
• Use our Services to create a competing product or service

4.3 Trademark Protection

The name "KPI Arena," our logo, and our product names and features are trademarks of KPI Arena and may not be copied, imitated, or used, in whole or in part, without our prior written permission. All other trademarks, service marks, logos, product names, and company names or logos mentioned on our Services are the property of their respective owners.

4.4 Copyright Protection

The content, design, layout, graphics, and other materials on our Services are protected by copyright laws. Unauthorized copying, reproduction, modification, publication, uploading, or distribution of any such materials is strictly prohibited and may result in civil and/or criminal liability.

For copyright inquiries, please contact us using the information provided in the Contact Information section.

4.5 Patent Protection

Certain aspects of KPI Arena's functionality and methods may be subject to patent protection or patent pending status. Unauthorized use of these methods or processes may constitute patent infringement.

4.6 Trade Secrets

KPI Arena's algorithms, formulas, analytical methods, and other non-public business information are considered trade secrets. Any unauthorized access, use, or disclosure of our trade secrets is prohibited.

4.7 Domain Name Protection

The domain name "kpiarena.com" and any related domains are owned by us and protected under relevant domain name regulations and trademark laws. Any unauthorized use of our domain names, including cybersquatting or typosquatting, is prohibited.

5.1 Ownership of User Content

You retain ownership of any content you upload, submit, or otherwise make available through our Services ("User Content"). By providing User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, modify, create derivative works based on, distribute, publicly display, and publicly perform your User Content for the purpose of operating and providing our Services.

5.2 User Content Responsibility

You are solely responsible for your User Content and the consequences of sharing it through our Services. By submitting User Content, you represent and warrant that:

• You own or have the necessary rights to share the User Content
• The User Content does not infringe upon the intellectual property rights or other rights of any third party
• The User Content does not violate any applicable laws or regulations
• The User Content does not contain any defamatory, obscene, offensive, or otherwise harmful material

5.3 Content Removal

We reserve the right to remove any User Content that violates these Terms of Use or that we find objectionable for any reason, without prior notice. We also reserve the right to terminate access to our Services for users who repeatedly violate these Terms of Use.

5.4 Feedback

If you provide us with any feedback, suggestions, or ideas regarding our Services, you grant us the right to use such feedback without restriction and without compensation to you. All feedback becomes our sole property, and we are free to use it in any manner we choose.

6.1 Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

6.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KPI ARENA, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE OUR SERVICES
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OUR SERVICES
• ANY CONTENT OBTAINED FROM OUR SERVICES
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

6.3 Indemnification

You agree to indemnify, defend, and hold harmless KPI Arena, its directors, employees, partners, agents, suppliers, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your violation of these Terms of Use
• Your use of our Services
• Your User Content
• Your violation of any rights of a third party